Larger projects often require qualified personnel to travel to the site for commissioning. These field commissioning agents must have a thorough understanding of the project design, programming, and devices. Custom Control's approach to this requirement is to use the same engineers and programmers that have been with the project from its inception as field commissioning agents when possible. This approach allows us to minimize the commissioning time while providing a seamless path for our clients.
There never seems to be a lack of specialty equipment used in today's projects, but there always seems to a shortage of support for that equipment. Too often, specialty equipment is purchased and installed without a specific group being responsible for its integration or operation. In fact, many companies will refuse to even attempt these actions for equipment they did not recommend or provide.
Custom Control will work with you not only to recommend new specialty equipment for integration, but also assess and support existing equipment. Working with everything from hand drawn notes to full manufacturer manuals, we have successfully integrated specialty equipment in a large variety of industries.
Our experience with such a broad range of different equipment and technology gives us an advantage when it comes to these unique circumstances. Drawing on similar equipment or previous projects, we can support this equipment in a timely and price sensitive manner.
Factory acceptance testing (FAT) can eliminate a majority of programming and design errors before the system ever gets to the site. However, field wiring and equipment errors can cause major headaches and delays during a project start-up. The best defense for these issues is to have qualified commissioning agents who are experienced in troubleshooting both sides.
Custom Control's commissioning agents have experience not only on the internal wiring of the control system, but also in troubleshooting field devices. This experience allows us to quickly identify the source of the problem so corrective action can be taken.
Even for equipment that Custom Control does not supply, our agents will work with the field representatives to come to a solution. We never take the approach that our line of responsibility ends at what we've provided. Our responsibility is to the customer and the project.
A control system is only as good as the operators who use it and the maintenance personnel who maintain it. Therefore, it is very important to have properly trained people on both sides of the system. The best choice for training is the people who designed, programmed, and commissioned the system. If that is not available, the next best option is to have a company who has experience in similar systems and industries.
Custom Control offers training to meet both of these options. We offer on-site training for all personnel who will interact with the control system. The training includes all aspects of the operator interface, controller, network, and field equipment.
All training is customized to your needs. We can operate from casual training during commissioning all the way to formal classroom type training. Training materials can include manuals, programming stations, and simulation equipment to name a few. Training is always flexible allowing participants to ask questions to ensure everyone gets the most out of the session.
Site acceptance testing is defined as the commissioning and acceptance of the entire control system from the integrator to the customer. Custom Control works with our customer as well as the end customer to ensure the delivered system meets everyone's approval.
Our agents travel to the project site and go through the process of proving the functionality of the system. This includes a device by device checklist for proper operation and control.It also includes sequencing, alarming, and fine tuning of entire systems. All testing includes both controller programming and graphical interface confirmation.
Using the client's preferences, Custom Control also modifies the system as needed to guarantee customer acceptance at the site. Since our commissioning agents are our engineers and programmers, these modifications are done quickly and accurately without a lot of red tape from Custom Control's end.
Our projects typically involve Custom Control's writing of software based on a set of rules or descriptions. However, we also offer software assistance for modifying existing software. After reviewing the current system and discussing the desired modifications, Custom Control can modify controller logic and/or graphical design to the customer's requirements. All of these services are regardless of whether Custom Control did the initial programming or not.
Another facet of software assistance involves tying multiple systems together to combine a seamless interface for the operator. By melding multiple stand alone systems into a common interface, company's can reduce operator training and minimize the human error aspect of control systems. This combining of systems can include graphical modifications, controller logic modifications and messaging, hardwired signal tie-ins, or any combination of the aforementioned tasks.